Reviews

Better Floors, Inc.
4.7
Based on 65 reviews
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Mona Whitby
Mona Whitby
13:27 24 Jul 22
We worked with knowledgeable staff that helped us make important flooring improvement decisions. While getting great... customer service. They were able to answer our questions fully and provide us insight on their quality products. We are extremely satisfied customers, that will be returning for future flooring purchases. Thank you Better Floors staff!read more
Leila S
Leila S
15:14 07 Jul 22
Better floors replaced our carpet a few weeks ago. Showroom staff and the guys who did the carpet were friendly. We... replaced 1 floor and they finished in a day. They ended up being cheaper than lowes and home depot and I like the carpet better than what the big box stores had for the price we wanted to spend.read more
Jan morgan
Jan morgan
16:24 20 Jun 22
Joe and his team did a great job for us !! From the estimate to picking out the flooring in their beautiful showroom to... the actual install. Everything went great and we love our new floors ! We highly recommend Better Floors!!read more
Mary Holman
Mary Holman
15:14 16 Jun 22
I connected with Joe for an estimate at a property we manage and the process was seamless. Will definitely reach out... again for flooring installations!read more
Raymond Amores
Raymond Amores
12:55 05 Jun 22
Better Floors was great! They have a wide selection of floor finishes, granite and cabinetry. The staff was very... friendly and gives you full attention when you visit them. They were accommodating and really made us feel at ease with all their suggestions on what to pick for our new home. Thanks guys!read more
Leisel Severson
Leisel Severson
16:14 01 Jun 22
Better Floors completely transformed our kitchen! They replaced the 1960s sheet vinyl with an updated luxury vinyl... plank in a wood look. It is beautiful, durable, and took our floors to the 21st century.read more
Chris Martin
Chris Martin
22:29 25 May 22
Did a good job replacing carpeting and linoleum on a house we were preparing to sell. Was affordable and quality was... good. Came back and changed the transition color to match the desired decor.read more
Cheryl DeAntonio
Cheryl DeAntonio
00:47 11 May 22
I can't say enough good things about Better Floors and Tracey. Tracey made my recent purchase a five star... experience. From picking out my new floor to their installation, I was happy. Better Floors has my highest recommendation They have a complete line of floor products, competitive prices and the highest standards.read more
Susan Johnson
Susan Johnson
21:14 09 May 22
I heard the name Better Floors through Jeff Katz, WRVA. After visiting many big box stores, I went to Better Floors and... Jacob really helped me focus in on what I was looking for with so so many luxury vinyl plank options and a certain color and price for second home. Jacob bent over backwards to help and even deliver in a timely fashion.Thank you Better Floors! This was for Northern Neck house and they look great!read more
Joel Dexter
Joel Dexter
17:16 29 Mar 22
Very helpful and friendly staff. We selected luxury vinyl planks from among a number of manufacturers offered. The... installation was quick and professional and the floor looks great.They were also significantly less expensive than some bigger outlets that we checked.read more
Melissa Noel
Melissa Noel
22:05 16 Mar 22
From the beginning to the end, my experience with the team at Better Floors has been amazing! Tracy helped me with her... flooring experience to find the best product within my budget. The installers were fantastic as well.I highly recommend Better Floors for all of your flooring needs.Our house is only about 5 and a half years old but I really wanted laminate flooring in my living space. (kitchen, living room and dining room. I have to large dogs and was nervous about changing but Tracy made sure I got the best product for my needs.I look forward to enjoying my new beautiful floors for years to come.I will definitely use them again!read more
Jeff Katz
Jeff Katz
17:51 08 Mar 22
We loved every part of our experience with Better Floors! Great products, wonderful customer service and incredible... value. Can't wait to work with Tracey and her team again.read more
Sara Weidner
Sara Weidner
02:59 14 Feb 22
Tracy and her team were patient, good listeners, and easy to work with. She went out of her way to get us the best... price and best service and installation. Any issues we had were dealt with swiftly and with respect for our home and our schedules.read more
Shawn Norton
Shawn Norton
10:16 08 Feb 22
I was looking for a flooring place that wasn't one of those big retail places and one that I would receive one on one... customer service. Better Floors were great! Family owned, prices were reasonable and great customer service. I have recommended them to family and friends.read more
Gregory Bliss
Gregory Bliss
20:18 05 Jan 22
They gave us a time they were going to be here. Two people showed up then went out side for two hours while they... waited for two other guys to show up. My biggest complaint was that only one of installers spoke very little English, made it very difficult to communicate with them. They had to send someone too fixed things done wrong. Love my new kitchen floor.read more
SAMUEL LITTLE
SAMUEL LITTLE
19:50 07 Dec 21
We are very excited about our new kitchen floor! The install crew were very polite, listened and install the flooring... in an afternoon. I would recommend Better Floors for flooring in any home in the Richmond, Virginia area. Oh and they also do kitchen back splashes as well!read more
G M
G M
16:48 01 Dec 21
I have been waiting for repairs on the flooring this company installed since June. In August they attempted to repair... the flooring but instead they made it worse…. I have contacted the owners and managers about the uneven flooring and most of the time they do not respond … the one response I did get from someone named Mike was over a month ago… so just know once they get your money they have no problem leaving you with junk floors you have to cover up with rugs… look elsewhere if you want quality and “better floors” because you probably won’t find it hereread more
steven hatch
steven hatch
16:41 18 Nov 21
Better floor crew were on time and they had all the supplies that they needed. They did an excellent job. Better floors... is the only floor company that can put down floors in my house.read more
Rick Pettit
Rick Pettit
17:09 29 Sep 21
Great service in helping us pick out the tile for our den and the installation process was excellent
Beth Fyock
Beth Fyock
16:22 14 Sep 21
They were fast and professional. I love the carpet.
Riley Williams
Riley Williams
14:26 13 Sep 21
Better floors ripped up old carpet and put down new hardwood. I highly recommend working with Joe and the Godbolt... family, they were in and out in under 3 days! Thanks a lot Guysread more
Marcia Mardigian
Marcia Mardigian
19:43 08 Jul 21
We used Better Floors to sand and coat oak floors (that never saw the light of day as they were covered by carpet for... over 60 years) and they did a great job. Kevin, the installer, was friendly, polite and answered any questions. The finished product looks beautiful and we would certainly recommend Better Floors.read more
Tim Brownson
Tim Brownson
16:03 02 Jun 21
They were eager to gain the new business from me but since then the sense of urgency is no longer there. They did not... pay attention to the details of the project and gave me the wrong threshold (though it had been described to them). After telling them about the issue and a promise they would call the warehouse and get a correct one brought in that has never occurred as of yet (two weeks later - 6/2/21). I had to call three times to get someone to follow through on the warehouse call and get back to me. Now after all that I get the pleasure of paying an additional $49.99 for the threshold. I will admit they have said they will credit the first $10.00 for the incorrect piece of flat wood. Honestly, not sure that my money was well spent for my benefit.read more
danny clark
danny clark
21:14 30 Oct 20
Great people. Installed a new Ricoh MFP and performed a HDD surrender on their old machine. COPYMAN STRIKES AGAIN.
Shannon Toth
Shannon Toth
19:15 23 Oct 20
Thank you Better Floors for our lovely carpet. Our experience was very pleasant from working with the girls in the show... room, estimator, and the installers who were so professional and friendly. The two gentlemen who installed arrived on time, were efficient and cleaned up before they left. My husband and I highly recommend Better Floors if you are looking for flooring. Thank you again for a wonderful experience!read more
kenneth paradis
kenneth paradis
17:59 21 Aug 20
I’m a GC in northern VA and had a project in Richmond and worked with Better Floors. From the estimate to clean up the... project went great. Joe was great to work with and kept me informed throughout the process. I have found my go to flooring company in Richmond. Thanks again.read more
Tara M
Tara M
12:29 16 Aug 20
Absolutely brilliant installers (Patrick - hardwood guy=genius) in a company owned and managed by intelligent, involved... women. I drove past fifteen other flooring companies to do business with this organization. My new floors are stunning!read more
Wyatt Albertson
Wyatt Albertson
21:31 07 Jul 20
Service was extremely helpful and friendly. Definitely knowledgeable and able to help me narrow down what I was looking... for. Plus, they allow you to take home the samples and return them when you're done to get a better idea of what would look good for your project, no fee associated.read more
Howard Deskin
Howard Deskin
21:33 21 Jul 19
Great experience. Tracy really worked with us and was patient as we looked at a lot of samples. Installation was on... time and efficient. Highly recommend them.read more
Jennifer Brown
Jennifer Brown
21:46 16 Jun 19
I had a great experience with Better Floors for an upstairs wall to wall carpet install.Tracey helped me find a carpet... that was totally stain resistant.If liquid is spilled or your dog has an accident the fiber doesn’t absorb the liquid.The company was timely and courteous and did a very professional job for me.read more
W Washington
W Washington
19:09 03 Mar 19
Currently working with Tracey & Ben on an estimate to install natural wood flooring on the second level of my home, as... well as refinish the floors on the first level. They’re prompt, courteous and professional... sounds cliche, but it’s TRUE. I’ve had work done by Better Floors in the past (hardwood and carpeting at a different property) and they are SUPERB at what they do. This is why I’m a 3x repeat customer. Looking forward to the results of the current job. Stay tuned... I’ll post an update, probably with pics, when it’s done!read more
MK Gorman
MK Gorman
02:07 31 Jan 19
The experts at Better Floors helped us with an insurance claim--not only did they have the perfect flooring, but the... installation was professional, the sales and management folks were incredibly knowledgeable and worked to make sure everything complied with insurance requirements. This nightmare was solved because of Better Floors! Can't thank you enough!read more
Jim Ritter
Jim Ritter
02:07 17 Nov 18
I had vinyl flooring and tile installed in my home and Better Floors did a great job. I liked that they didn't race... through the installation. They took their time to make sure it was done right. They also checked with me to be sure I was happy with the installation as it was happening. Very customer oriented. Working with the sales people to pick out the vinyl and tile was also an enjoyable experience. Overall, the experience of upgrading the flooring in our house was a good one.read more
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