Reviews

Better Floors, Inc.
4.7
Based on 38 reviews
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Rick Pettit
Rick Pettit
17:09 29 Sep 21
Great service in helping us pick out the tile for our den and the installation process was excellent
Beth Fyock
Beth Fyock
16:22 14 Sep 21
They were fast and professional. I love the carpet.
Riley Williams
Riley Williams
14:26 13 Sep 21
Better floors ripped up old carpet and put down new hardwood. I highly recommend working with Joe and the Goobolt family, they were in and out in under 3 days! Thanks a lot Guys
Marcia Mardigian
Marcia Mardigian
19:43 08 Jul 21
We used Better Floors to sand and coat oak floors (that never saw the light of day as they were covered by carpet for over 60 years) and they did a great job. Kevin, the installer, was friendly, polite and answered any questions. The finished product looks beautiful and we would certainly recommend Better Floors.
Tim Brownson
Tim Brownson
16:03 02 Jun 21
They were eager to gain the new business from me but since then the sense of urgency is no longer there. They did not pay attention to the details of the project and gave me the wrong threshold (though it had been described to them). After telling them about the issue and a promise they would call the warehouse and get a correct one brought in that has never occurred as of yet (two weeks later - 6/2/21). I had to call three times to get someone to follow through on the warehouse call and get back to me. Now after all that I get the pleasure of paying an additional $49.99 for the threshold. I will admit they have said they will credit the first $10.00 for the incorrect piece of flat wood. Honestly, not sure that my money was well spent for my benefit.
danny clark
danny clark
21:14 30 Oct 20
Great people. Installed a new Ricoh MFP and performed a HDD surrender on their old machine. COPYMAN STRIKES AGAIN.
Shannon Toth
Shannon Toth
19:15 23 Oct 20
Thank you Better Floors for our lovely carpet. Our experience was very pleasant from working with the girls in the show room, estimator, and the installers who were so professional and friendly. The two gentlemen who installed arrived on time, were efficient and cleaned up before they left. My husband and I highly recommend Better Floors if you are looking for flooring. Thank you again for a wonderful experience!
kenneth paradis
kenneth paradis
17:59 21 Aug 20
I’m a GC in northern VA and had a project in Richmond and worked with Better Floors. From the estimate to clean up the project went great. Joe was great to work with and kept me informed throughout the process. I have found my go to flooring company in Richmond. Thanks again.
Tara M
Tara M
12:29 16 Aug 20
Absolutely brilliant installers (Patrick - hardwood guy=genius) in a company owned and managed by intelligent, involved women. I drove past fifteen other flooring companies to do business with this organization. My new floors are stunning!
Wyatt Albertson
Wyatt Albertson
21:31 07 Jul 20
Service was extremely helpful and friendly. Definitely knowledgeable and able to help me narrow down what I was looking for. Plus, they allow you to take home the samples and return them when you're done to get a better idea of what would look good for your project, no fee associated.
Howard Deskin
Howard Deskin
21:33 21 Jul 19
Great experience. Tracy really worked with us and was patient as we looked at a lot of samples. Installation was on time and efficient. Highly recommend them.
Jennifer Brown
Jennifer Brown
21:46 16 Jun 19
I had a great experience with Better Floors for an upstairs wall to wall carpet install.Tracey helped me find a carpet that was totally stain resistant.If liquid is spilled or your dog has an accident the fiber doesn’t absorb the liquid.The company was timely and courteous and did a very professional job for me.
W Washington
W Washington
19:09 03 Mar 19
Currently working with Tracey & Ben on an estimate to install natural wood flooring on the second level of my home, as well as refinish the floors on the first level. They’re prompt, courteous and professional... sounds cliche, but it’s TRUE. I’ve had work done by Better Floors in the past (hardwood and carpeting at a different property) and they are SUPERB at what they do. This is why I’m a 3x repeat customer. Looking forward to the results of the current job. Stay tuned... I’ll post an update, probably with pics, when it’s done!
MK Gorman
MK Gorman
02:07 31 Jan 19
The experts at Better Floors helped us with an insurance claim--not only did they have the perfect flooring, but the installation was professional, the sales and management folks were incredibly knowledgeable and worked to make sure everything complied with insurance requirements. This nightmare was solved because of Better Floors! Can't thank you enough!
Jim Ritter
Jim Ritter
02:07 17 Nov 18
I had vinyl flooring and tile installed in my home and Better Floors did a great job. I liked that they didn't race through the installation. They took their time to make sure it was done right. They also checked with me to be sure I was happy with the installation as it was happening. Very customer oriented. Working with the sales people to pick out the vinyl and tile was also an enjoyable experience. Overall, the experience of upgrading the flooring in our house was a good one.
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